During our Black Friday promotion, we expect big crowds. Your order may therefore be delivered a little later than you are used to from us.

Unfortunately, due to ongoing strikes taking place throughout the UK, our delivery times are currently longer than usual.

All our orders are picked and packed by hand; our warehouse is currently processing orders placed 2-3 days ago.

We know that ordering new skincare products is exciting and we are so sorry that you are waiting longer than usual to receive yours. Please know that we are doing everything we can to get your order to you as quickly and safely as possible.

How can I find out the status of my order?

You will receive an email with your tracking number once your order has been dispatched, please use this tracking information for the most up-to-date status of your order.

I have contacted you regarding the status of my order, why have I not received a reply?

Our skincare experts are currently experiencing an increased number of order enquiries. If you have contacted us and not received a response, we are sorry that it is taking us longer than usual to get back to you. We are working very hard to reply to every call, email and message with the right information as quickly as we can. Thank you for your patience and understanding.

What are your shipping costs and delivery times?

(MO. - SAT.)
Orders below 600 kr 49 kr 3 working days
Orders over 600 kr Free 3 working days

All prices are in SEK

We offset carbon emissions from transport

The science is clear – our choices have an impact on the health of our planet. That is why we are offsetting the carbon emissions from the transport of orders placed via our website, in addition to partnering with industry experts to measure our emissions and take action to reduce our impact on the environment. 

Learn more

How will my order be shipped?

Be careful, because we want your skin care to arrive in perfect condition! Our packages are shipped with DHL and Post Nord, so the package will be delivered to your home within 3 business days. For more accurate delivery information, please use the tracking link in your email.

I don’t have a Swedish shipping address. Can you ship to another country?

Yes. Although you can only enter Swedish shipping addresses on, you can order our products from any EU country and from many others.

What else do I need to know about how my order will be shipped?

  • As soon as your parcel has been shipped, we will send you an email with your invoice and track & trace information.
  • Shipping rates are in SEK and will be listed separately on your invoice.
  • All orders will be shipped from our warehouse in Germany.
  • Missed a delivery? Please reach out to PostNord.
  • If your package does not arrive within the indicated delivery time, please contact us within 2 weeks of your parcel’s original delivery date. We can only open an investigation with the courier within a 2-week period. After those 2 weeks, we cannot provide compensation nor assist you further.