Website Assistance

I am having difficulty with the website, what should I do?

Please send an email to: – if possible, please specify the browser and type of device (pc, phone, tablet) that you are using, the page URL. Then please describe the issue and quote error messages if you encounter any.

I have an account registered on your site, but after I log in it keeps saying I have entered an invalid email/password combination. Why is it not letting me log in?

Please verify that Caps Lock was not turned on unintentionally, and try to log in again. If you are still not able to log in, you can reset your password.

Do you use cookies? Can I still shop if I turn off my cookies?

Yes, our site does use "cookies," special text files that store information temporarily on your computer. We use cookies so that you can add items to your shopping cart. If you do not have cookies enabled (that is, if you have changed your browser's preferences to not accept cookies), you won't be able to order online.

Why is the shopping cart forgetting what I added?

This is probably because your "cookies" are turned off. To function properly, the Paula's Choice Shopping Cart's require that you enable cookies in your web browser. Enabling cookies allows the Paula's Choice websites to recognise you as you browse through our site; if cookies are disabled, our website will lose track of you, and items may disappear from your cart.